• Please Note - For COD orders, the style will come in standard measurements as mentioned in the size chart. Customisation is not available for COD orders.
1. Call/whatsapp us on +919167656600 between 11:00am to 7:00pm Mon-Sat
2. Email Us At: firstname.lastname@example.org
• Note: Coupon code can be used only once with the registered email ID; coupon code is not valid on sale products.These coupon codes are only valid for online purchase and not redeemable at our retail store.
• Please note, there are NO additional currency conversion charges levied by us. In case such charges do show up on your statement, they are being levied by your bank on your card so please do get in touch with them as these are beyond our control.
• You can cancel your order within 24 hours of placing it and if it hasn’t been dispatched already. The amount can be given as a store credit or refund.Email us on email@example.com with the Order number and Email address.Please share feedback/reason of why you want to cancel the order.
• Yes, Roopkala has the facility for International Delivery and shipping charges are free for orders above INR 35000.For orders below Rs 35000,a flat rate of Rs 3500 is charged for shipping outside the country. We ship worldwide to most countries. In case your country doesn't show up on our list,at checkout, please do contact us on +9191967656600 or write to us at firstname.lastname@example.org.
• Taxes and Duties depend on your Shipping Destination. VAT, Custom, and Import Duties are not included in our order process, but may be levied as per rules and regulations set forth by your government. These will be beyond our control and will have to be handled with the customs in your country at your end.
• For ready to ship products: our delivery time is 6-7 working days once the order is placed.
• For pre-order / made to order products: delivery time is 15 to 20 working days once the order is placed.
• Delivery time may vary as per the outfit.
• You'll receive an email or whatsapp with the tracking details, you can check on the courier website and track the order with the tracking number.
• Yes, we can alter your outfits as per you fit. Once the order is placed with us, a measurement form will be sent to you on your Order Confirmation mail. You can fill this up if any alteration is required. You can also contact us at email@example.com for any further assistance.
• We provide Credit Card, Debit Card, Cash On Delivery and Net Banking Facility.